OIFA Empowerment Tools

The OIFA Empowerment Tools are easy to use fliers focused on important ideas and covered services.

You can view these empowerment tools directly from this web page, download, print and share with others to help navigate behavioral health care needs and advocate for you and your family.




Are we missing something? Complete this form to request a new OIFA educational one-page document on any topic that would benefit members or stakeholders!

AHCCCS Eligibility, ASL video

AHCCCS Eligibility, ASL video

What do you need help with? Choose a topic below to learn more.


Your Health Care Rights

Behavioral Health
System Information

Navigating the Behavioral Health System

Navigating the Behavioral
Health System

Services

Services Available
to Members

Foster/Kinship/Adoptive

Resources for
Foster/Kinship/Adoptive
Families

Family-Run & Peer-Run Organizations

Peer & Family
Resources

Formal Complaints

Have Your
Voice Heard


AHCCCS Policy and Procedures Behavioral Health System Information

You have a voice and a choice in your health care decisions. Learn how to be your own advocate.

AHCCCS Policy and ProceduresServices Available to Members

Learn more about different services available to members.

Foster Care, Kinship and Adoptive FamiliesFoster Care, Kinship and Adoptive Families

If you are a foster parent or kinship/adoptive caregiver, learn more about your health care choices.

  • Behavioral Health Respite in the Children’s System - English / Spanish
  • Behavioral Health Services for Children in Foster Care - English / Spanish
  • Coverage for Children Leaving Foster Care - / Spanish
  • Coverage for Youth Transitioning out of Foster Care - English / Spanish
  • Crisis Services for Children in Foster Care - English / Spanish
  • Foster Care Resource PacketEnglish
  • Jacob's Law Training Information - English / Spanish
  • WIC Benefits for Foster & Adopted Children - English / Spanish

Peer-Run and Family-Run OrganizationsPeer and Family Resources

Learn more about services and supports for peers and family members.

Formal ComplaintsHave Your Voice Heard

If you have a complaint or concern with a provider about the quality of care or services, you may file a formal complaint (also known as a member grievance). Here's how to do that, and the process you can expect AHCCCS to follow:

  • Grievances for Adults on ALTCS with a Serious Mental Illness - English / Spanish
  • How to File an Appeal of a Health Care Coverage Decision - English / Spanish
  • Making a Complaint for all AHCCCS Members - English / Spanish
  • SMI Grievance Process - English