Claims Customer Service 
Learn more about coronavirus (COVID-19)

Claims Customer Service

The Division of Fee For Service Management (DFSM) manages the Claims Customer Service calls for AHCCCS Fee For Service (FFS) recipients.

To better serve our provider community, AHCCCS FFS offers providers the ability to status their claims on the AHCCCS Website at https://azweb.statemedicaid.us/. By utilizing this service providers will receive immediate status on claims that have been submitted for their FFS clients.

DFSM has developed a Provider Denial Resolution Guide for FFS providers. This guide is available for providers to review the top 20 claim denial codes and steps to take to help resolve the edit. The information presented on the website is to provide general guidance only.

The Claims Customer Service Unit is designed to assist providers with complex claim inquiries. Representatives will status up to 4 inquiries per call. Providers should use the on-line claim status as the first step in checking the status of claims/payments. To reach Claims Customer Service, please call (602) 417-7670 Option 4.

Claims Customer Service Hours Are Monday – Friday from 7:30 a.m. – 4:00 p.m.

Can't find what you're looking for? Please visit the AHCCCS Document Archive.
Back To Top