All About OIFA

OIFA’s Mission

The Office of Individual and Family Affairs (OIFA) promotes recovery, resiliency, and wellness for individuals with mental health and substance use challenges. We build partnerships with individuals, families of choice, youth, communities, organizations and we collaborate with key leadership and community members in the decision making process at all levels of the behavioral health system. In partnership with the community, we:

  • Work to end the stigma that prevents people from openly seeking treatment for mental illness.
  • Advocate for the development of culturally inclusive environments that are welcoming to individuals and families.
  • Establish structures to promote diverse youth, family and individual voices in leadership positions throughout Arizona.
  • Deliver training, technical assistance and instructional materials for individuals and their families.
  • Ensure peer support and family support are available to all persons receiving services and their families.
  • Monitor contractor performance and measure outcomes.
  • Through the Foster Care Community Liaison, support the foster care/kinship/adoptive family community with access to health care-related information.

Read about the AHCCCS OIFA staff , their stories, and how to contact each member.

In addition to the AHCCCS OIFA team, each AHCCCS Complete Care (ACC), RBHA, and DES/DDD Health Plan has an OIFA Department. View the contact information for the health plan OIFAs for additional help.

OIFA Strategic Plan 2020 - 2023

OIFA Strategic Plan

OIFA Strategic Plan 2020-2023


History of OIFA

Arizona’s Office of Individual and Family Affairs was established in 2007 during a summit hosted by the Arizona Department of Health Services/Division of Behavioral Health Services (ADHS/DBHS). Read reports from the 2007 summit and the 2009 summit.

OIFA is committed to engaging the community and fostering change from within. The 2011 Raise Your Voice report is one example of how community engagement creates real change. Raise Your Voice, the product of a campaign led entirely by peer and family members, was instrumental in the drafting of revised court orders for Arnold v Sarn in 2012. Members of the community were involved at every stage of the process, and the report is written using their own words.

In 2019 the OIFA Advisory Council members engaged in a strategic discussion about OIFA 2.0 – exploring our past accomplishments, opportunities for growth, and recommended areas of focus moving forward. Other efforts to gather community voice paved the way for AHCCCS OIFA to develop the OIFA 2.0 summit. In October of 2019, along with community stakeholders, came together at an all day summit to renew the vision and position the Office for success as a driver in system transformation efforts - OIFA 2.0.





Director Jami Snyder discusses the importance of OIFA at AHCCCS, and what impact OIFA has had on the physical and behavioral health integration efforts.




If you are experiencing challenges and/or barriers to service, the AHCCCS Office of Individual and Family Affairs (OIFA) wants to hear from you. Please take a moment to write down the biggest challenge you and/or someone you know face when accessing services.