Office of Individual and Family Affairs

If you are experiencing challenges and/or barriers to service, the AHCCCS Office of Individual and Family Affairs (OIFA) wants to hear from you. Please take a moment to complete our “OIFA Feedback Form” to tell us about the biggest challenge you and/or someone you know face when accessing services.

AHCCCS Hot Topic Meetings

To help members, family members, stakeholders, advocates, and community members interact with Arizona’s Medicaid program, AHCCCS will regularly present short meetings on “hot topics.” These topics could be projects, plans, or initiatives that impact our communities. Each hot topic meeting will be 30 minutes and focused on one to two topics. See the schedule.

OIFA Events

Training for Foster, Kinship, and Adoptive Resource Parents

Arizona House Bill 2442 was passed into law in 2016, and helped to correct many issues facing foster, kinship, and adopted children who receive behavioral health services. This training covers an overview of the law, a review and use of the DCS Placement Packet, legal rights and protections, and covered services. Available training dates, and register for an event.

OIFA’s Mission

The Office of Individual and Family Affairs (OIFA) promotes recovery, resiliency, and wellness for individuals with mental health and substance use challenges. We build partnerships with individuals, families of choice, youth, communities, organizations and we collaborate with key leadership and community members in the decision making process at all levels of the behavioral health system. In partnership with the community, we:

  • Work to end the stigma that prevents people from openly seeking treatment for mental illness.
  • Advocate for the development of culturally inclusive environments that are welcoming to individuals and families.
  • Establish structures to promote diverse youth, family and individual voices in leadership positions throughout Arizona.
  • Deliver training, technical assistance and instructional materials for individuals and their families.
  • Ensure peer support and family support are available to all persons receiving services and their families.
  • Monitor contractor performance and measure outcomes.
  • Through the Foster Care Community Liaison, support the foster care/kinship/adoptive family community with access to health care-related information.

Read about the AHCCCS OIFA staff , their stories, and how to contact each member.

In addition to the AHCCCS OIFA team, each AHCCCS Complete Care (ACC), RBHA, and DES/DDD Health Plan has an OIFA Department. View the contact information for the health plan OIFAs for additional help.

OIFA Empowerment Tools

Download, print, and share these handy one-page flyers to help you navigate behavioral health care needs and advocate for you and your family.

Are we missing something? Complete this form to request a new OIFA educational one-page document on any topic that would benefit members or stakeholders!

Navigation Tools
Navigation Tools
Use these tools to help you navigate the system.
Formal Complaints
If you have a complaint or concern with a provider about the quality of care or services, you may file a formal complaint (also known as a member grievance). Here's how to do that, and the process you can expect AHCCCS to follow: