Peer Support

Peer support is a behavioral health service available to AHCCCS members. Peer support services are for members who may need more personalized support than natural supports or community based recovery groups (such as 12 Step groups) can provide.

Peer Support

Practitioners of Peer Support Services are called Peer and Recovery Support Specialists (PRSS). PRSS have their own story of behavioral health recovery and utilize their lived experience to help the people they serve and promote recovery-oriented environments. A PRSS works with individuals during their recovery journey, sharing skills, coaching, and providing support.

Peer support is many things, and often dependent upon the needs of the individual being served. Peer support services include, but are not limited to assistance with:

  • Identifying needs and recovery goals,
  • Lessening feelings of isolation,
  • Increasing practical knowledge to access supports and resources in the community,
  • Exploring continued education and/or employment opportunities,
  • Partnering with other healthcare practitioners,
  • Overcoming service barriers, and
  • Understanding and positively adapting to behavioral health challenges using:
    • Support groups,
    • Coaching,
    • Role modeling, and
    • Mentoring.


AHCCCS collaborates with Providers and community members to ensure peer support services are available to all persons receiving services and their families.

Peer Support Services are offered by agencies throughout the state of Arizona.

Resources by County

Map of Arizona Counties Pima County Resources Cochise County Resources Santa Cruz County Resources Yuma County Resources Pinal County Resources Graham County Resources Gila County Resources Navajo County Resources Apache County Resources Greenlee County Resources Coconino County Resources Yavapai County Resources Mohave County Resources Maricopa County Resources La Paz County Resource

Accessing Peer Support Services

To connect with peer support services, AHCCCS members can contact their AHCCCS health plan or Office of Individual and Family Affairs (OIFA). OIFA partners with members and their supporters to ensure that they are connected to provider supportive services.

Peer support services can only be delivered by a Peer and Recovery Support Specialist (PRSS). A PRSS is someone with lived experience of behavioral health and/or substance use recovery who has received specialized training on how to use their experience to help others.

If you are in recovery from behavioral health and/or substance use issues, and want to use your experience to support others in their recovery, consider becoming a Peer Recovery Support Specialist.

To be employed as a PRSS in Arizona, individuals must complete an AHCCCS-recognized training program and pass a competency exam. There are many training programs across the state, and while all trainings cover behavioral health and substance abuse, some trainings also focus on criminal justice involvement or other specialized topics such as Opioid Use Disorder. Agencies with AHCCCS-recognized training programs are listed below. Visit their websites or contact them for training availability and enrollment requirements. AHCCCS members may contact their provider’s employment specialist or AHCCCS Health Plan for assistance.

AHCCCS-recognized Peer Support Employment Training Programs

Program Name Phone Number Website
Another Level of Community Services 602-218-8868 anotherlevelaz.com
Apache Behavioral Health 928-338-4811 wmabhs.org
Arizona Complete Health 480-689-1995 azcompletehealth.com
Arizona Women's Recovery Center 602-264-6214 azwomensrecoverycenter.org
Ascend Healthcare, Inc. 325-733-0770 ascendtelehealth.com
Bold North Recovery & Consulting 763-200-1180 boldnorthrecoveryandconsulting.com
CHR 602-246-7607 cheeers.org
CODAC 520-327-4505 codac.org
Community Bridges, Inc 877-931-9142 communitybridgesaz.org
Connections Health Solutions Phoenix
602-476-7600
Tucson
520-301-2400
connectionshs.com
COPA Health 480-969-3800 copahealth.org
Coyote Task Force 520-884-5553 ctftucscon.org
Crossroads 602-263-5242 thecrossroadsinc.org
Encompass (uses TGC) 480-567-0350 encompasshealth.com
Faith Solutions to Mental Health 855-529-3764 faithsolutions2mentalhealth.org
Four Directions LLC 480-699-2344 4directionsllc.com
Gellert Health 480-695-9307 gellerthealth.com
Granite Mountain Behavioral Healthcare 877-338-6287 granitemountainbhc.com
Hope Lives/Vive La Esperanza Phoenix
855-747-6522
Flagstaff
928-440-5002
hopelivesaz.org
HOPE, Inc. 520-770-1197 hopearizona.org
Just 1 Life (480) 477-9199 just1.us
La Frontera Center 520-884-9920 lafronteraaz.org
Lifewell 602-808-2822 lifewell.us
MIKID 602-253-1240 mikid.org
NAMI Southern Arizona 520-622-5582 namisa.org
NAZCARE 928-442-9205
ext. 0
nazcare.org
New Freedom 602-622-1178 https://newfreedomaz.com
notMYkid 602-652-0163 notmykid.org
Prosper Integrated Health Care 623-440-1633 prosperaz.org
Recovery Empowerment Network 602-248-0368 renaz.org
Resilient Health 877-779-2470 resilienthealthaz.org
RI International 866-481-5361 riinternational.com
River People Health Center - Journey To Recovery Peer Support Training Academy 480-362-3506 https://www.rphc.org/services/behavioral-health/
Southwest Behavioral & Health Services 602-265-8338 sbhservices.org
STAR 602-685-1296 thestarcenters.org
Terros Health 602-685-6000 terroshealth.org
The Guidance Center 928-527-1899 tgcaz.org
The Haven 520-623-4590 thehaventucson.org
Transitional Living Center Recovery (TLCR) Casa Grande
520-423-9941
Yuma
928-261-8668
tlcrecoverycasagrande.com
tlcrecoveryyuma.com
University of Arizona 520-621-1642 arizona.edu
United Healthcare Community Plan - Office of Individual
and Family Affair
602-255-8605 advocate.oif@uhc.com
unitedhealthcare.com
WholeLife Community 602-899-1033 wholelifearizona.com

Providers seeking review and recognition shall submit a completed application to OIFA@azahcccs.gov with “Attn: PSETP Application'' in the subject line. Upon receipt of the application, the OIFA Alliance will jointly determine a Lead Contractor to perform program reviews and approvals on behalf of all the Contractors. The applicant will be notified within 30 days of the initial application submission by the Lead Contractor about next steps in the process.

The OIFA Alliance seeks to preserve the essence of, and uphold the integrity of, peer support as established in national recognized guidelines. To ensure this objective, Peer Support Employment Training Programs (PSETPs) must:

  • Be an AHCCCS registered provider delivering services for at least one year,
  • Intend to develop or adopt an AHCCCS recognized PSETP training of the core elements in AMPM Policy 963,
  • Utilize trainers who hold a Peer Recovery Support Specialist (PRSS) credential from an AHCCCS recognized PSETP or reciprocal program
  • Only train individuals who meet the qualifications in AHCCCS AMPM Policy 963 and have experience of sustained recovery,
  • Be knowledgeable of competencies and required qualifications in Nationally Recognized Practice Guidelines, and
  • Complete and submit an application to OIFA@azahcccs.gov.
  • If you have any questions, please contact OIFA@azahcccs.gov.

    Who to contact

    AHCCCS members can contact their AHCCCS health plan or Office of Individual and Family Affairs (OIFA). OIFA partners with members and their supporters to ensure that they are connected to provider supportive services.

    AHCCCS Health Plan Contacts

    AHCCCS ACUTE CARE/INTEGRATED HEALTH PLANS
    Arizona Complete Health - Complete Care Plan Customer Service
    1-888-788-4408
    www.azcompletehealth.com/completecare
    Mercy Care Customer Service
    1-800-624-3879
    www.mercycareaz.org
    Care 1st Health Plan Customer Service 1-866-560-4042 www.care1staz.com Molina Healthcare Customer Service
    1-800-424-5891
    www.mccofaz.com
    Banner – University Family Care Customer Service
    1-800-582-8686
    www.bannerufc.com/acc
    United Healthcare Community Plan Customer Service
    1-800-348-4058
    www.uhccommunityplan.com
    Health Choice Arizona Customer Services
    1-800-322-8670
    www.healthchoiceaz.com
    Mercy Care Department of Child Safety Comprehensive Health Plan Customer Service 1-833-711-0776
    mercycareaz.org/
    members/chp-members
    AHCCCS CLINICAL RESOLUTION UNIT (JACOB’S LAW AHCCCS CLINICAL RESOLUTION UNIT (JACOB’S LAW – FOSTER/KINSHIP/ADOPTIVE)
    602-364-4558 or 800-867-5808 DCS@azahcccs.gov
    LONG TERM CARE HEALTH PLANS (PROGRAM CONTRACTORS)
    Banner – University Family Care LTC Customer Service
    1-833-318-4146
    www.bannerufc.com
    Mercy Care LTC Customer Services
    1-800-624-3879
    www.mercycareaz.org
    United Healthcare LTC Customer Service
    1-800-293-3740
    www.uhccommunityplan.com
    Department of Economic Security/ Division of Developmental Disabilities (DES/DDD)
    Customer Service
    1-844-770-9500
    www.azdes.gov/ddd/
    REGIONAL BEHAVIORAL HEALTH AUTHORITY (RBHA) HEALTH PLANS
    Arizona Complete Health - Complete Care Plan RBHA
    Customer Service
    1-888-788-4408
    www.azcompletehealth.com/completecare
    Mercy Care RBHA
    Customer Service
    1-800-564-5465
    www.mercycareaz.org
    Health Choice Arizona RBHA
    Customer Services
    1-800-322-8670
    www.healthchoiceaz.com
    • Coconino
      • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
      • Care 1st Health Plan 480.205.2305
      • Health Choice Arizona 928.214.2168
    • Gila County Resources
      • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
      • Arizona Complete Health 520.809.6526
      • Health Choice Arizona 928.214.2168
      • Mercy Care Plan 602.621.0110
      • Banner University Family Plan 480.827.598
      • DES/DDD 602.542.2822
      • Molina 480.263.1001
      • United Health Care 602.255.8605
    • Graham County Resources
      • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
      • Arizona Complete Health 520.809.6526
      • Banner University Family Plan 480.827.5988
    • Greenlee County Resources
      • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
      • Arizona Complete Health 520.809.6526
      • Banner University Family Plan 480.827.5988
    • Maricopa County Resources
      • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
      • Arizona Complete Health 520.809.6526
      • Health Choice Arizona 928.214.2168
      • Mercy Care Plan 602.621.0110
      • Banner University Family Plan 480.827.598
      • DES/DDD 602.542.2822
      • Molina 480.263.1001
      • United Health Care 602.255.8605
    • Mohave County Resources
      • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
      • Care 1st Health Plan 480.205.2305
      • Health Choice Arizona 928.214.2168
    • Navajo County Resources
      • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
      • Care 1st Health Plan 480.205.2305
      • Health Choice Arizona 928.214.2168
    • Pima County Resources
      • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
      • Arizona Complete Health 520.809.6526
      • Banner University Family Plan 480.827.5988
      • United Health Care 602.255.8605
    • Pinal County Resources
      • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
      • Arizona Complete Health 520.809.6526
      • Health Choice Arizona 928.214.2168
      • Mercy Care Plan 602.621.0110
      • Banner University Family Plan 480.827.598
      • DES/DDD 602.542.2822
      • Molina 480.263.1001
      • United Health Care 602.255.8605
    • Santa Cruz County Resources
      • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
      • Arizona Complete Health 520.809.6526
      • Banner University Family Plan 480.827.598
    • Yavapai County Resources
      • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
      • Care 1st Health Plan 480.205.2305
      • Health Choice Arizona 928.214.2168
    • Santa Cruz County Resources
      • Please contact the Office of Individual and Family Affairs department for the assigned Health Plan to get connected to Peer Support Services in your area.
      • Arizona Complete Health 520.809.6526
      • Banner University Family Plan 480.827.5988