As part of the AHCCCS Medicaid Enterprise System (MES) Modernization efforts, we have transitioned some of the ways you connect with AHCCCS to the AHCCCS Solutions Center. The Customer Service System (CSS) in the AHCCCS Solutions Center is an all-in-one service platform for Members, Providers, and Health Plans to update account information and communicate with AHCCCS. This modernized system is designed to make it easier to request assistance and track the status of your inquiries.
For some requests, such as claims, billing, and others where you previously sent an email to a group inbox, you will now submit these directly through the AHCCCS Solutions Center. These efforts reflect our commitment to modernization through secure, cloud-based solutions that simplify processes and enhance transparency.
These user guides are step by step instructions that will help users navigate account set-up and navigation within the AHCCCS Solutions Center.
If you currently communicate with AHCCCS on a regular basis, we strongly encourage you to view one of these training sessions.
Getting Started in the AHCCCS Solutions Center for Providers – Session 1- 11AM, April 27, 2026
Getting Started in the AHCCCS Solutions Center for Providers – Session 2 – 11AM, April 29, 2026
Getting Started in the AHCCCS Solutions Center for Providers – Session 3 – 3PM, April 30, 2026
This training is a great fit for: Providers, office staff, administrators and delegates, vendors or partners who interact with AHCCCS on behalf of Providers.
In these webinars, we covered:
A separate webinar focused on Administrators and Managers responsible for granting access to other users within their organization for the purpose of engaging with AHCCCS on behalf of providers.
AHCCCS Solutions Center for Provider Administrators and Managers – 11AM, April 30, 2026
In this webinar we covered:
