What is the OIFA Alliance?

To ensure individuals and families have a strong voice in driving change within Arizona’s Medicaid Program, Offices of Individual and Family Affairs (OIFA) have been established at AHCCCS and contracted health plans. The OIFAs are comprised of individuals with lived experiences of behavioral health, either personally and/or as family members, to ensure individuals and families have a strong voice in driving change within Arizona’s Medicaid Program. The OIFA Alliance was formed in May 2022 as a statewide partnership between all OIFA departments in Arizona. Together, we work to make sure that the health care system reflects the needs and voices of the people it serves.

What Does the OIFA Alliance Do?

  • Listens and works together with individuals and families to facilitate system changes.
  • Collaborates between health plans, providers, and community partners.
  • Promotes inclusion of peer and family member voice in decision-making.
  • Focuses on removing barriers and improving access to peer and family support services.
  • Provides education and serves as a resource to empower people navigating the health care system.
  • Align OIFA messaging for consistency and transparency across the state.

Who’s Involved?

Members of the OIFA Alliance include:

  • OIFA staff from Arizona’s health plans
  • AHCCCS OIFA staff
  • OIFA at Department of Economic Security/Division of Developmental Disabilities
  • Department of Child Safety Comprehensive Health Plan