Contact Us: AHCCCS

Apply, Renew, or Report Medicaid Plan Changes (residential or mailing address, job/income, contact information)

• Ask AVA (available 24/7): https://chat.healthearizonaplus.gov/
• Online: www.healthearizonaplus.gov
• Phone: 1.855.HEA.PLUS (432.7587)
• AZ Relay Service (hearing/speech impaired): 1.800.842.6520
  *Calls are answered Monday through Friday, 8 a.m. – 5 p.m.

See information on Available Health Plans.

Apply to Arizona Long Term Care System (ALTCS)

ALTCS is health insurance for individuals who have an age-related and/or physical disability and require nursing facility level of care. Visit the ALTCS web page for contact information.

Report a Change to the Social Security Administration

• Online: www.socialsecurity.gov
• Phone: 1.800.772.1213

Ask About Arizona Department of Economic Security (DES) Resources

• DES Cash Assistance: https://des.az.gov/ca
• DES Food Assistance: https://des.az.gov/food-assistance

Ask a Question About AHCCCS Provider Services

• Ask AVA (available 24/7): https://chat.azahcccs.gov/
• Phone: 602.417.7670 (toll-free: 1.800.794.6862)
• Email: APEPtrainingquestions@azahcccs.gov

Login or Register for AHCCCS Provider Enrollment Portal (APEP)

• New Provider Registration for APEP
• Existing Providers for APEP
• Learn More: https://www.azahcccs.gov/APEP

Verify AHCCCS Member Eligibility & Enrollment

• Visit AHCCCS Online
• Phone: 602.417.7670 (toll-free: 1.800.794.6862)

Claim Dispute or Check Status

• Phone: 602.417.7670 (toll-free: 1.800.794.6862)
  *Calls are answered Monday through Friday, 8 a.m. – 5 p.m.

AHCCCS is committed to assisting federal, tribal, and local law enforcement agencies in the search for missing persons. AHCCCS is able to provide information about enrolled members, when permissible by law (45 CFR 164.512(f)(2)), to assist law enforcement agencies in locating missing persons. The requesting law enforcement agency must:

1. Download the fillable Request for Data Form
2. Complete all form fields with as much detail as possible and attest that the data will not be used against the victim and is in the best interest of the member.
3. Sign with a valid digital/electronic signature.
4. Email form to missingpersons@azahcccs.gov.

AHCCCS will vet the data request and return an acknowledgement of receipt within 5 business days. This process is available only to law enforcement agencies; other entities should call 911 as submissions will be returned. Share this Law Enforcement Data Request flier with city, county, state, tribal, and federal law enforcement agencies.

Call your health plan first! If you cannot access health care services, or need help with your AHCCCS services, call your health plan. Visit Health Plan’s contact for questions, information to change health plans, or for additional information.

• Escalate Issue to Clinical Resolution Unit: If you have reported your issue to your health plan and need additional help, contact 602.364.4558 (toll-free: 1.800.867.5808).

Report Suspected Member or Provider Fraud

• Online: www.azahcccs.gov/Fraud/ReportFraud/onlineform.aspx
• Phone (Member Fraud): 602.417.4193
• Phone (Provider Fraud): 602.417.4045

Need to Report Concerns About Quality of Care or Services Received?

All Quality of Care concerns are confidential under state statute. Please submit reports to Clinical Quality Management (CQM)

AHCCCS Administration & Central Office

• Phone: 602.417.4000 (toll-free: 1.800.654.8713)
• Address: 150 N. 18th Ave., Phoenix, AZ 85007

Quality Assessment & Performance Improvement Strategy

• Phone: 602.417.4229

AHCCCS Rulemaking

• Phone: 602.417.4232

Solicitations, Contracts, & Purchasing

• Email: procurement@azahcccs.gov
• Online: www.azahcccs.gov/Resources/OversightOfHealthPlans/SolicitationsAndContracts/

Vendor Registration

For questions regarding the vendor registration process or for general information

• Phone: 602.542.7600
• Email: procure@azdoa.gov

Notification of Potential Third-party Liability or Lien Inquiry

• Contact Health Management Systems (HMS)
• Phone: 602.954.8380
• Fax: 602.257.4180

Media & Requests for Public Records

• Email: PIO@azahcccs.gov
• PIO Voicemail: 602.417.4950

Third-Party Verification of Employment/Income for a State of Arizona Employee

Visit https://hr.az.gov/employment-income-verification