AHCCCS Contacts 
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AHCCCS Contacts

Applicant & Member Services

1(855)HEA-PLUS (1-855-432-7587) - Calls Answered Monday through Friday 8 a.m. – 5 p.m.


AZ Relay Service for the hearing impaired - 1-800-842-6520

Arizona Long Term Care System (ALTCS) Offices

ALTCS Local Offices

Clinical Resolution Unit

If you are experiencing any delays or need help in accessing physical or behavioral health services, call the AHCCCS Clinical Resolution Unit at

602-364-4558 or 1-800-867-5808.

Report Concerns About Quality of Care Received

If you have a complaint about a provider or a concern about the quality of care or services you have received, please send an e-mail with your name, AHCCCS identification number, date of birth, phone number, the name of the provider and a short description of the complaint or concern to:

Access to Covered Medicaid Services (Web form)

Reporting Changes

If you need to report a change in your household including, but not limited to, a change of residential or mailing address, your income, household member's change of job, etc., contact:

Verify AHCCCS Eligibility & Enrollment

Maricopa County: 602-417-7200
Outside of Maricopa County, within Arizona: 1-800-331-5090

American Indian Health Program (Fee-for-Service) Claims

Claims Customer Service: 602 417-7670, Select option 4
Claims Disputes: Within Maricopa County 602-417-4232, Statewide 1-800-654-8713 ext. 74232

Provider Assistance

In Maricopa County: 602-417-7670 and select option 5
Outside Maricopa County: 1-800-794-6862
Out-of-State: 1-800-523-0231
Call Center Hours: Mon.-Fri., 8 a.m. - 5 p.m.

Write to:
Arizona Health Care Cost Containment System (AHCCCS)
ATTN: Provider Enrollment Unit
PO Box 25520, MD-8100
Phoenix, AZ 85002

AHCCCS Administration

AHCCCS Central Office

From 602, 623, 480 area codes:

In State from 928 or 520 area codes:

Out of State:

AHCCCS Rulemaking


Media Relations and Public Records

Heidi Capriotti

Notification of Potential Third-party Liability

Contact HMS
Phone: 602-954-8380
Fax: 602-257-4180

Office of Inspector General

Member Fraud Reporting / Fraud Prevention Unit: 602-417-4193
Provider Fraud Reporting: 602-417-4045

Quality Assessment & Performance Improvement Strategy


Solicitations, Contracts & Purchasing

Email: procurement@azahcccs.gov

Vendor Registration

For questions regarding the vendor registration process or for general information, please call or email ProcureAZ.



Can't find what you're looking for? Please visit the AHCCCS Document Archive.
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