1(855)HEA-PLUS (1-855-432-7587) - Calls Answered Monday through Friday 8 a.m. – 5 p.m.
AZ Relay Service for the hearing impaired - 1-800-842-6520
If you are experiencing any delays or need help in accessing physical or behavioral health services, call the AHCCCS Clinical Resolution Unit at
602-364-4558 or 1-800-867-5808.
If you have a complaint about a provider or a concern about the quality of care or services you have received, please send an e-mail with your name, AHCCCS identification number, date of birth, phone number, the name of the provider and a short description of the complaint or concern to:
Access to Covered Medicaid Services (Web form)
CQM@azahcccs.gov
602-417-4885
If you need to report a change in your household including, but not limited to, a change of residential or mailing address, your income, household member's change of job, etc., contact:
Maricopa County: 602-417-7200
Outside of Maricopa County, within Arizona: 1-800-331-5090
Claims Customer Service: 602 417-7670, Select option 4
Claims Disputes: Within Maricopa County 602-417-4232, Statewide 1-800-654-8713 ext. 74232
In Maricopa County: 602-417-7670 and select option 5
Outside Maricopa County: 1-800-794-6862
Out-of-State: 1-800-523-0231
Call Center Hours: Mon.-Fri., 8 a.m. - 5 p.m.
Write to:
Arizona Health Care Cost Containment System (AHCCCS)
ATTN: Provider Enrollment Unit
PO Box 25520, MD-8100
Phoenix, AZ 85002
602-417-4232
Heidi Capriotti
602-417-4729
Heidi.Capriotti@azahcccs.gov
Contact HMS
Phone: 602-954-8380
Fax: 602-257-4180
Member Fraud Reporting / Fraud Prevention Unit: 602-417-4193
Provider Fraud Reporting: 602-417-4045
AHCCCSFraud@azahcccs.gov
602-417-4229
Email: procurement@azahcccs.gov
For questions regarding the vendor registration process or for general information, please call or email ProcureAZ.
602-542-7600
