AHCCCS Contacts

Member Services, Eligibility, and Enrollment

Apply for AHCCCS

Apply online at www.healthearizonaplus.gov or call 1(855)-HEA-PLUS (1-855-432-7587). Calls are answered Monday through Friday, 8 a.m. – 5 p.m.

AZ Relay Service for the hearing impaired: 1-800-842-6520

Learn more about Cash Assistance available through the Arizona Department of Economic Security.

Learn more about Food Assistance available through the Arizona Department of Economic Security.

Reporting Changes

If you need to report a change in your household, like a change of residential or mailing address, your income, or a job change, contact:

www.healthearizonaplus.gov or 1(855)-HEA-PLUS (1-855-432-7587)
ALTCS Members call: 1-888-621-6880
To report a change to the Social Security Administration: call 1-800-772-1213 or visit www.socialsecurity.gov

Check Your Medicaid Renewal Status

The regular Medicaid renewal process begins April 1. If you receive a letter from AHCCCS about your renewal, log in to www.healthearizonaplus.gov to upload documents and check your renewal status.

Arizona Long Term Care System (ALTCS)

Call: 1-888-621-6880

ALTCS Local Offices web page

Verify AHCCCS Eligibility & Enrollment

Call from 602, 623, and 480 area codes: 602-417-7200

Call from 928 and 520 area codes: 1-800-331-5090

Provider Services

Provider Services Call Center Hours: Mon.-Fri., 7:30 a.m. - 5:00 p.m.
Call from 602, 623, or 480 area codes: 602-417-7670
Call from 928 or 520 area codes: 1-800-794-6862
Call from any other area code: 1-800-523-0231

Email: APEPtrainingquestions@azahcccs.gov
New Providers: AZ-APEP.gov/UserRegistration
Existing Providers: AZAPEPLogin.com

Claims Disputes:
Call from 602, 623, or 480 area codes: 602-417-4232
Call from other area codes: 1-800-654-8713 ext. 74232

Reporting Quality of Care and Service Issues

Contact Your Health Plan

Call your health plan first! If you cannot access health care services, or need help with your AHCCCS services, call your health plan. Find health plan member contact phone numbers below and on the Available Health Plans web page.

American Indian Health Program: from area codes 602, 480, or 623,
call: 602-417-7100; from 928 or 520 area codes, call: 1-800-334-5283
Arizona Complete Health -Complete Care Plan: 1-888-788-4408
Banner-University Family Care: 1-800-582-8686
Care1st Health Plan: 1-866-560-4042
Molina Healthcare: 1-800-424-5891
Mercy Care: 1-800-624-3879
Health Choice Arizona: 1-800-322-8670
UnitedHealthcare Community Plan: 1-800-348-4058

Clinical Resolution Unit

If you have reported your issue to your health plan, and you need additional help, call a Clinical Issue Resolution Specialist at 602-364-4558 or 1-800-867-5808.

Report Fraud

Report suspected member or provider fraud using this online web form, by phone, or by email.

Report Member Fraud: 602-417-4193
Report Provider Fraud: 602-417-4045
Email: AHCCCSFraud@azahcccs.gov

Report Concerns About Quality of Care Received

To report a concern about the quality of care or services you have received, please submit a Quality of Care concern.

Complete this online form: Access to Covered Medicaid Services (Web form)

Or send an email with your name, AHCCCS identification number, date of birth, phone number, the name of the provider and a short description of the issue to: CQM@azahcccs.gov

Or call 602-417-4885 and leave that information in a voicemail.

All Quality of Care concerns are confidential under state statute.