AHCCCS Contacts

Applicant & Member Services

1(855)HEA-PLUS (1-855-432-7587) - Calls Answered Monday through Friday 8 a.m. – 5 p.m.

AZ Relay Service for the hearing impaired - 1-800-367-8939

Arizona Long Term Care System (ALTCS) Offices

ALTCS Local Offices

AHCCCS Medical Assistance-Specialty
Programs (MA-SP) Office

602-417-5010
FAX: 602-258-4619
In-State Toll Free: 1-800-528-0142 (Outside Maricopa County)
Out-of-State Toll Free: 1-800-523-0231

Behavioral Health Services

If you are experiencing any delays or need help in accessing behavioral health services, call the AHCCCS Clinical Resolution Unit:

602-364-4558 or 1-800-867-5808

Concerns About the Quality of Care Received

If you have a complaint about a provider or a concern about the quality of care or services you have received, please send an e-mail with your name, AHCCCS identification number, date of birth, phone number, the name of the provider and a short description of the complaint or concern to:

Access to Covered Medicaid Services (Web form)
CQM@azahcccs.gov
602.417.4885

Reporting Changes

If you need to report a change in your household including, but not limited to, a change of residential or mailing address, your income, household member's change of job, etc., contact the eligibility source where you applied for AHCCCS:

• DES www.healthearizonaplus.gov
  or 1(855)HEA-PLUS (1-855-432-7587)
• Medical Assistance - Specialty Programs (MA-SP) Office www.healthearizonaplus.gov
  or 602-417-5010/1-800-528-0142 Outside Maricopa County
• ALTCS Local Offices
• Social Security Administration (1-800-772-1213)