AHCCCS Secure Email Request: mcdumemberescalation@azahcccs.gov
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AHCCCS Mail Request: 150 N. 18th Ave. Phoenix, AZ 85007
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Member Contact Verification Telephone Phone:
Income information shown in HEAplus comes from electronic sources and may not always reflect recent changes. Please see the document Review and update income information in HEAplus for detailed instructions on how to ensure the correct income is counted.
Some individuals receive income because they provide personal care or attendant care to an ALTCS (Arizona Long Term Care Services) member who resides in their home. The monies (income) received for providing personal care or attendant care services are NOT counted toward AHCCCS eligibility in some instances.
Income is usually included when determining Medicaid eligibility, however, income earned for providing attendant care or personal care services to an ALTCS member living in the same home is considered a Difficulty of Care payment. Income that meets the conditions of a Difficulty of Care payment is not counted against eligibility for some AHCCCS programs.
AHCCCS uses electronic sources to obtain income information. These sources do not identify income from providing attendant or personal care to an ALTCS member living with the caregiver as difficulty of care payments. Therefore, these payments may not have been excluded in the income calculation.
If you receive Difficulty of Care payments and have been denied or discontinued for being over the income limit, please contact AHCCCS at 602-417-5010 to report this income as Difficulty of Care income.
For tax purposes, if you need to verify that the person you are caring for is enrolled in ALTCS, please contact us by phone or email.
Phone: (602) 417-4230
Toll Free: (855) 842-7619
E-mail: dmpsocaservicedesk@azahcccs.gov
Renewal for eligibility is completed every 12 months. Approximately 60 days before the end of the 12th month, a renewal is created using eligibility data from the prior application. Then electronic data from Federal and State sources are obtained. With this information, eligibility rules are applied. If the person is still eligible, an approval letter is sent. These are known as No Response Renewals.
If eligibility cannot be determined using available data or the information indicates that the customer is no longer eligible, the customer must provide information needed to complete the renewal process. The customer is sent a pre-populated renewal form with a Request for Information letter describing the information needed to complete the renewal. These are known as Response Required Renewals. Customers who do not provide the requested information by the due date will have their eligibility stopped. If the additional information is received, eligibility rules are applied. If the person is no longer meeting the eligibility criteria in their current program, they will be screened for possible eligibility for all other programs except ALTCS. In the end the customer will receive either an approval letter or a discontinuance letter.
Renewal for eligibility is completed every 12 months. Approximately 60 days before the end of the 12th month, a renewal is created using eligibility data from the prior application. Then electronic data from Federal and State sources are obtained. With this information, eligibility rules are applied. If the person is still eligible, an approval letter is sent. These are known as No Response Renewals.
If eligibility cannot be determined using available data or the information indicates that the customer is no longer eligible, the customer must complete an interview with an ALTCS financial worker. After the interview, the customer is sent a pre-populated renewal form with a Request for Information letter describing the information needed to complete the renewal. These are known as Response Required Renewals. Customers who do not provide the requested information by the due date will have their eligibility stopped. If the additional information is received, eligibility rules are applied. The customer will receive either an approval letter or a discontinuance letter.
If needed, eligibility workers and other staff will help the customer with the renewal process. Customers can also have someone of their choice help them with the renewal process. This includes:
Customers and their representatives must cooperate in the renewal process. This includes:
The National Voter Registration Act (NVRA) of 1993 and Arizona Revised Statue (ARS) require that public assistance offices provide applicants and customers with an opportunity to register to vote at the time of renewal.
Customers are eligible for a guaranteed enrollment period should they become ineligible for AHCCCS. The guarantee period is calculated at the time of the discontinuation. Customers receiving Medicare Savings Program (MSP) coverage only do not have guaranteed enrollment periods.
For customers enrolled with an AHCCCS Complete Care (ACC) health plan for the first time, the guaranteed enrollment period is six months unless one of the following occurs:
For customers who are under age 19 when approved or at renewal, the guaranteed enrollment period is 12 months unless one of the following occurs:
For customers who are under age 19, currently in KidsCare, and screen eligible for a higher medical eligibility program, the guaranteed enrollment period is 12 months. Additionally, the renewal date for this customer and all other household members will be reset for 12 months later.
The guaranteed enrollment period for these customers can be discontinued if one of the following occurs:
Additionally, the renewal date for this customer and all other household members will be reset for 12 months later to keep the household's renewals at the same time.
Don’t wait for the mail to be delivered! Sign up for paperless delivery of your AHCCCS letters and alerts. Get easy access to news, alerts, and letters from AHCCCS as soon as they are sent. All you need is a Health-e-Arizona Plus online account.
If you don’t have one, create one today on Health-e-Arizona Plus at www.healthearizonaplus.gov.
In Health-e-Arizona Plus, you can: See letters about benefits, Choose to stop getting paper letters by U.S. mail, Sign up for alerts by text message, email, or both, Report address and other changes, See the status of your application, Renew benefits and coverage, and Manage your account.
Once you have an account, going paperless is easy!
Need more help? See the Go Paperless flier for screen shots of how to subscribe.
If you need to report a change in your household including, but not limited to, a change of residential or mailing address, your income, household member's change of job, etc., contact the eligibility source where you applied for AHCCCS:
Has AHCCCS sent you a text message, email, or voicemail asking you to update your newborn's information? Click chat.healthearizona.gov to get started.
