Get Updates from AHCCCS Provider Connect

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AHCCCS Provider Connect is a new tool to help providers understand the enrollment and revalidation processes.

Providers can receive personalized updates about their enrollment status, and reminders when their revalidation is due.

To get these messages, providers must include a phone number and/or email address in their AHCCCS Provider Enrollment Portal (APEP) enrollment or revalidation application. AHCCCS Provider Connect may send providers reminders about:

  • Application status updates,
  • Enrollment decisions, and
  • License expiration and revalidation reminders.

AHCCCS Provider Connect sends SMS texts, email, and voice calls from 1 (888) 831-7585 and emails from

AHCCCS Provider Connect Journey chart starting with Welcome Message, Enrollment/Revalidation Submission, Enrollment/Revalidation Fee Reminder, Enrollment Missing Infro, Enfrollment Missing Info Reminder, Enrollment Missing Info Receipt, Application Status Update, Enrollment/Ravalidation Decision, License Expiration, Update Contact Info, Revalidation Reminder, Satisfaction Survey

Frequently Asked Questions

  • Q1: What is the AHCCCS Provider Connect service?

    A1: AHCCCS Provider Connect is a tool to help providers understand enrollment and revalidation. It sends personalized messages to:

    1. Help newly enrolling providers through the application process, and
    2. Notify providers of important dates and actions regarding enrollment or revalidation status.
  • Q2: Who is this service for?

    A2: AHCCCS Provider Connect is for all AHCCCS providers to help them understand the enrollment and revalidation processes. It also sends reminders for common profile maintenance tasks like updating contact information and license data.

  • Q3: How do providers receive text or email messages?

    A3: When a provider applies to enroll with AHCCCS, their email address and cell phone number will be added to AHCCCS Provider Connect. Providers may opt out of SMS texts. If the APEP account does not have a cell phone number, AHCCCS will contact the provider by email or voice.

    It's important to keep your contact information current in order to receive these messages. Update cell phone numbers and email addresses on your APEP provider enrollment or revalidation application at

  • Q4: Can I opt out of text messages?

    A4: Providers can opt out of SMS text messages by texting "STOP" to the phone number that sent the text or clicking “unsubscribe” on an email.

  • Q5: Can I rejoin after opting out?

    A5: Yes, rejoin text messages by texting the word “START” to the phone number that sent the text.

  • Q6: Does it cost anything?

    A6: Your mobile carrier’s standard message and data rates may apply.

  • Q7: What are the privacy standards and mobile terms?

    A7: Providers can view the mobile terms of service and privacy policy.

  • Q8: How can I be sure the message is not a scam?

    A8: AHCCCS sends official messages by text, email, and phone call. We will never ask for personal or identifiable information, and never ask for money in these messages. Please be vigilant and aware of possible scams online and never disclose personal information unless you can verify who you are talking to.

  • Q9: I have a question. Who can I reach out to?

    A11: Our chatbot, AVA, can answer a lot of questions! Find AVA on the AHCCCS home page in the lower right corner, the AHCCCS Online web portal, and the APEP web portal.


Privacy Policy and Mobile Terms of Service