Available Health Plans

There are two types of health plan change requests, those that can be made by the member for specific reasons and those that must go through a review process at the health plan.

1. Member directed request for health plan change

   Members may request a health plan change for the following reasons either through the HEAplus system (healthearizonaplus.gov) or by contacting AHCCCS at (602) 417-7100 or 1-(800)-334-5283:

   • Annual enrollment
   • Member was auto-assigned and within the first 90 days may request a change in health plan
   • Family members are in different health plans and wish to all be in the same plan
   • Member moves to a location where their current plan is not available

   If you need help choosing a health plan or want to know if a doctor accepts your current health plan, you may speak to a Beneficiary Support Specialist by calling (602) 417-7100 from area codes (480), (602), and (623) or 1-(800)-334-5283 from area codes (520) and (928) or 1-(800)-334-5283.

2. Health plan review request for health plan change

   Members should contact their health plan for resolution to the following concerns. In the event a concern cannot be resolved by your health plan, you will receive a response informing you of this. If your concern can be handled by another health plan, you will receive a response informing you of an approval to change health plans. The following are examples of concerns to take to your health plan for resolution. This list is not all-inclusive:

   • Quality of care issues
   • Case management responsiveness
   • Transportation issues
   • Physician or provider preference
   • Physician or provider recommendations
   • Timing of appointments or services
   • Medical continuity of care

   Requests should be directed to your health plan or you may submit your request in writing and it will be forwarded to your health plan.

   AHCCCS
   PO Box 25520
   Phoenix, AZ 85002

   The written request to change health plans must include the following information:

   • The current health plan the customer is enrolled in;
   • The name of the plan that the customer would like to be enrolled in instead; and
   • A detailed statement about the reason that the customer wants to change health plan

ALTCS Map

American Indian Tribal Contractors

There are two types of program contractor change requests, those that can be made by the member for specific reasons and those that must go through a review process at the program contractor.

1. Member directed request for health plan change

   Members may request a health plan change for the following reasons either through by contacting AHCCCS at (602) 417-7100 or 1-(800)-334-5283:

   • Annual enrollment
   • Member was auto-assigned and within the first 90 days may request a change in program contractors
   • Family members are in different program contractors and wish to all be in the same one
   • Member moves to a location where their current program contractor is not available

   If you need help choosing a program contractor or want to know if a doctor accepts your current program contractor , you may speak to a Beneficiary Support Specialist by calling (602) 417-7100 from area codes (480), (602), and (623) or 1-(800)-334-5283 from area codes (520) and (928) or 1-(800)-334-5283.

2. Program contractor review request for program contractor change

   Members should contact their program contractor for resolution to the following concerns. In the event a concern cannot be resolved by your program contractor, you will receive a response informing you of this. If your concern can be handled by another program contractor, you will receive a response informing you of an approval to change program contractors. The following are examples of concerns to take to your program contractor for resolution. This list is not all-inclusive:

   • Quality of care issues
   • Case management responsiveness
   • Transportation issues
   • Physician or provider preference
   • Physician or provider recommendations
   • Timing of appointments or services
   • Medical continuity of care

   Requests should be directed to your program contractor or you may submit your request in writing and it will be forwarded to your program contractor.

   AHCCCS
   PO Box 25520
   Phoenix, AZ 85002

   The written request to change program contractors must include the following information:

   • The current program contractor the customer is enrolled in;
   • The name of the program contractor that the customer would like to be enrolled in instead; and
   • A detailed statement about the reason that the customer wants to change program contractors.

If you are American Indian, you can enroll in an AHCCCS Health Plan or the American Indian Health Program (AIHP). You can also get medical services through any of the following:

• Indian Health Service Facilities;
• Tribally Operated Facilities;
• Urban Clinics (ITUs).