Available Health Plans

There are two types of health plan change requests.

1. Members can request for a Health Plan change through the HEAplus system or by contacting AHCCCS at (602) 417-7100 or 1-(800)-334-5283 for the following reasons:

   • During annual enrollment period,
   • When auto-assigned and within the first 90 days of enrollment,
   • Family members are in different health plans and wish to all be in the same plan, and
   • Member moves to a county where their current plan is not available.

   If you need help choosing a health plan or want to know if a doctor accepts your current health plan, you may speak to a Beneficiary Support Specialist by calling (602) 417-7100 from area codes (480), (602), and (623) or 1-(800)-334-5283 from area codes (520) and (928).

2. A member can request a health plan change outside of the reasons above, but the request must be reviewed by the member’s current Health Plan.

   Members should contact their health plan for resolution to any of the concerns listed below, but is not all-inclusive.

   • Quality of care issues
   • Case management responsiveness
   • Transportation issues
   • Physician or provider preference
   • Physician or provider recommendations
   • Timing of appointments or services
   • Medical continuity of care

   If the member’s issue cannot be resolved by their health plan, the member will receive a response informing them their issue cannot be resolved. If the member’s concern can be handled by another health plan, the member will receive a response informing them of their ap aproval to change health plans.

   Requests should be directed to the health plan or a member can provide written request can be submitted and it will be forwarded to the member’s current health plan.

   The written request to change health plans must include the following information:

   • The current health plan the customer is enrolled in,
   • The name of the plan that the customer would like to be enrolled in instead, and
   • A detailed statement about the reason that the customer wants to change health plan.

   You may send your written request to the address below:

   AHCCCS
   PO Box 25520
   Phoenix, AZ 85002