Available Health Plans

If you are waiting for your application to be processed or you are not eligible for AHCCCS medical assistance, you may qualify to receive drug and alcohol and mental health treatment services through other funding sources administered by the Regional Behavioral Health Authority (RBHA). For more information, contact the RBHA in your area: Central Arizona at 800-564-5465; Northern Arizona at 800-322-8670; Southern Arizona at 866-495-6738.

You need to choose a health plan that serves your county.

  • All AHCCCS health plans provide the same covered medical services.
  • Before choosing a health plan, check with your doctor, pharmacy or hospital to see if they work with the plan that you want. If you want more information about the doctors, specialists or hospitals that work with a health plan that serves your county, call the number listed below for the health plan or visit the plan’s website.
  • American Indian members may choose from American Indian Health Program or an AHCCCS health plan.
  • If you do not choose a health plan, one will be assigned to you.
  • If you have been enrolled in an AHCCCS health plan within the past 90 days, you may be enrolled with your previous health plan.
  • If you need help selecting a health plan you may speak to a Beneficiary Support Specialist by calling (602) 417-7100 from area codes (480), (602), and (623) or 1-(800)-334-5283 from area codes (520) and (928).

All AHCCCS Applicants (including American Indians)

Applicants may choose a health plan that serves the area where they live.

Geographic Service Area (GSA) Available Health Plans
North
  • Apache
  • Coconino
  • Mohave
 
  • Navajo
  • Yavapai
  • Care1st Health Plan
  • Health Choice Arizona
  • American Indian Health Program
Central
  • Maricopa
  • Gila
  • Pinal, excluding ZIP codes 85542, 85192, and 85550
  • Arizona Complete Health - Complete Care Plan (formerly Health Net Access)
  • Banner-University Family Care
  • Care1st Health Plan
  • Magellan Complete Care
  • Mercy Care
  • Health Choice Arizona
  • UnitedHealthcare Community Plan
  • American Indian Health Program
South
  • Cochise
  • Graham
  • Greenlee
  • La Paz
  • Pima
 
  • Santa Cruz
  • Yuma
  • ZIP codes 85542, 85192, and 85550
  • Banner-University Family Care
  • Arizona Complete Health - Complete Care Plan (formerly Health Net Access)
  • UnitedHealthcare Community Plan (Pima County Only)
  • American Indian Health Program
Health Plan Name Phone Number Website and Information
American Indian Health Program Maricopa County:
602-417-7100
All other counties:
1-800-334-5283
Arizona Complete Health -
Complete Care Plan (formerly Health Net Access)
1-888-788-4408
Banner-University Family Care 1-800-582-8686
Care1st Health Plan 1-866-560-4042
Magellan Complete Care 1-800-424-5891
Mercy Care 1-800-624-3879
Health Choice Arizona 1-800-322-8670
UnitedHealthcare Community Plan 1-800-348-4058

There are two types of health plan change requests, those that can be made by the member for specific reasons and those that must go through a review process at the health plan.

  1. Member directed request for health plan change

    Members may request a health plan change for the following reasons either through the HEAplus system (healthearizonaplus.gov) or by contacting AHCCCS at (602) 417-7100 or 1-(800)-334-5283:

    • Annual enrollment
    • Member was auto-assigned and within the first 90 days may request a change in health plan
    • Family members are in different health plans and wish to all be in the same plan
    • Member moves to a location where their current plan is not available

    If you need help choosing a health plan or want to know if a doctor accepts your current health plan, you may speak to a Beneficiary Support Specialist by calling (602) 417-7100 from area codes (480), (602), and (623) or 1-(800)-334-5283 from area codes (520) and (928) or 1-(800)-334-5283.

  2. Health plan review request for health plan change

    Members should contact their health plan for resolution to the following concerns. In the event a concern cannot be resolved by your health plan, you will receive a response informing you of this. If your concern can be handled by another health plan, you will receive a response informing you of an approval to change health plans. The following are examples of concerns to take to your health plan for resolution. This list is not all-inclusive:

    • Quality of care issues
    • Case management responsiveness
    • Transportation issues
    • Physician or provider preference
    • Physician or provider recommendations
    • Timing of appointments or services
    • Medical continuity of care

    Requests should be directed to your health plan or you may submit your request in writing and it will be forwarded to your health plan.

    AHCCCS
    PO Box 25520
    Phoenix, AZ 85002

    The written request to change health plans must include the following information:

    • The current health plan the customer is enrolled in;
    • The name of the plan that the customer would like to be enrolled in instead; and
    • A detailed statement about the reason that the customer wants to change health plan
ALTCS Map Thumbnail
ALTCS Map

Program Contractor Counties Served
United Healthcare
  • Apache
  • Coconino
  • Gila
  • Maricopa
  • Mohave
  • Navajo
  • Pinal
  • Yavapai
Banner – University Family Care
  • Cochise
  • Graham
  • Greenlee
  • Gila
  • Maricopa
  • La Paz
  • Santa Cruz
  • Pima
  • Pinal
  • Yuma
Mercy Care Plan
  • Maricopa
  • Gila
  • Pima
  • Pinal
Department of Economic Security
Division of Developmental Disabilities (DES/DDD)
  • All Arizona Counties

American Indian Tribal Contractors

Gila River Indian Community
602-528-1200
www.grhc.org
Hopi Tribe
928-734-3552
www.hopi-nsn.gov/

Navajo Nation
  • Chinle 928-674-2236
  • Fort Defiance 928-729-4084
  • Tuba City 928-283-3250
  • Leupp 928-686-3200
  • Dilkon 928-657-8030
www.navajo-nsn.gov
Pascua Yaqui Tribe
520-883-5020 Ext 6000
www.pascuayaqui-nsn.gov

San Carlos Apache Tribe
928-475-2138
www.sancarlosapache.com/home.htm
Tohono O’Odham Nation
520-383-6075
www.tonation-nsn.gov/

White Mountain Apache Tribe
928-338-1808
www.wmat.nsn.us/
Native American Community Health (NACH)
(For American Indians living on-reservation not specified above)
602-279-5262
www.nachc.org/stories/native-american-community-health-center-inc.cfm

There are two types of program contractor change requests, those that can be made by the member for specific reasons and those that must go through a review process at the program contractor.

  1. Member directed request for health plan change

    Members may request a health plan change for the following reasons either through by contacting AHCCCS at (602) 417-7100 or 1-(800)-334-5283:

    • Annual enrollment
    • Member was auto-assigned and within the first 90 days may request a change in program contractors
    • Family members are in different program contractors and wish to all be in the same one
    • Member moves to a location where their current program contractor is not available

    If you need help choosing a program contractor or want to know if a doctor accepts your current program contractor , you may speak to a Beneficiary Support Specialist by calling (602) 417-7100 from area codes (480), (602), and (623) or 1-(800)-334-5283 from area codes (520) and (928) or 1-(800)-334-5283.

  2. Program contractor review request for program contractor change

    Members should contact their program contractor for resolution to the following concerns. In the event a concern cannot be resolved by your program contractor, you will receive a response informing you of this. If your concern can be handled by another program contractor, you will receive a response informing you of an approval to change program contractors. The following are examples of concerns to take to your program contractor for resolution. This list is not all-inclusive:

    • Quality of care issues
    • Case management responsiveness
    • Transportation issues
    • Physician or provider preference
    • Physician or provider recommendations
    • Timing of appointments or services
    • Medical continuity of care

    Requests should be directed to your program contractor or you may submit your request in writing and it will be forwarded to your program contractor.

    AHCCCS
    PO Box 25520
    Phoenix, AZ 85002

    The written request to change program contractors must include the following information:

    • The current program contractor the customer is enrolled in;
    • The name of the program contractor that the customer would like to be enrolled in instead; and
    • A detailed statement about the reason that the customer wants to change program contractors.

If you are American Indian, you can enroll in an AHCCCS Health Plan or the American Indian Health Program (AIHP). You can also get medical services through any of the following:

  • Indian Health Service Facilities;
  • Tribally Operated Facilities;
  • Urban Clinics (ITUs).

For more general information about AHCCCS Health Plans, visit AHCCCS Health Plan Contact Information.