Provider Updates

Provider Domain Transfers

2/22/2024 February 22, 2024

Providers Must Take Action to Resolve an APEP Domain Transfer Before Contacting AHCCCS (Effective February 22, 2024)

Due to significant security concerns, AHCCCS froze call center agent-assisted domain transfers in January 2024.

A domain transfer, or domain access, is when access to a provider’s AHCCCS Provider Enrollment Portal (APEP) application is granted to another person. For example, when an individual provider begins working for a new organization, the new organization may need to be given domain access to update the individual provider’s associations.

To resolve a domain transfer issue, the provider is responsible for working with their previous employer or credentialist to have their APEP profile released.

In the rare instance when a provider has made a good faith attempt to contact the previous employer but has been unsuccessful, AHCCCS will assist with the domain transfer process in one of two ways:

1. The Provider Services Call Center will, upon request, provide the name and/or organization of the current domain owner so the provider can resolve the issue with the current domain holder,
   
   OR
   


2. Provider Enrollment will complete the domain transfer via a ticket. The Provider Services Call Center cannot complete Domain Transfers. Calling the Provider Services Call Center will not expedite a response.
   
   Submit a ticket by email to APEPTrainingQuestions@azahcccs.gov with the subject “Domain Transfer.” Include a letter signed by the individual provider requesting the domain transfer. The letter must contain the following information:
   
   1. Provider’s Name,
   2. Provider’s AHCCCS ID,
   3. Provider’s NPI,
   4. Provider’s Last 4 of SSN,
   5. Provider’s DOB,
   6. Name of the current domain holder
   7. APEP username of the person who needs domain access
   8. Explanation what has been done to work with the current domain owner to resolve the situation, and
   9. Copy of the provider’s driver’s license or official state ID.

AHCCCS will prioritize tickets that have a subject line of “Domain Transfer”, with a goal of responding within 10 days. If you do not include all the information listed above, the ticket will be closed and you will need to submit a new, complete ticket.

AHCCCS will provide additional information about the Domain Transfer process in the coming weeks. Please watch for an email from us, look for a web page update, and subscribe to Provider Enrollment email news alerts.

Group Biller Address Update - Clarification

2/21/2024 February 21, 2024

Given the level of concern regarding the Group Biller Services Address Update letter that was mailed to registered group billers on February 2, 2024, AHCCCS has made the decision to hold the APEP system release that was scheduled to go into effect on February 18, 2024.

The planned system change is for the purpose of cleaning up service addresses listed on Group Biller profiles in APEP. New enrollment applications are not needed as a result of this system change. The change will not impact the ability to bill, be paid, or any existing billing processes.

Over the coming weeks, AHCCCS will be offering additional opportunities for Group Billers to better understand the system change.

Group Biller Application Changes Update and Resources

2/16/2024 February 16, 2024

AHCCCS Provider Enrollment thanks providers who were able to attend the open-door Zoom meeting to review the upcoming changes to services addresses on Group Biller applications in the AHCCCS Provider Enrollment Portal (APEP). The system changes are effective 02/18/2024.

For those who were unable to attend the meeting or would like to review the information again, the following resources are now available:

• AHCCCS Group Biller Open-Door Meeting Recording
• AHCCCS Group Biller Open-Door Meeting Slide Deck
• FAQ
• Group Biller One-Pager