Health Insurance and Information for Newborns

Congratulations on your newborn! Below you will find guidance on how to apply for Medical Assistance for yourself and your newborn, update your newborn’s information, and a Frequently Asked Questions (FAQ) section.

To apply for Medical Assistance for yourself and your newborn in Health-e-Arizona Plus (HEAplus), you must first create an account. Have the following information ready:

Have you received a text, email, or voicemail asking for additional information for your newborn? Your newborn may be missing information that affects their Medical Assistance.

The missing information could be:

  • First or Last Name
  • Date of Birth
  • Social Security Number (when available)

Is there more than one newborn to update? It is important to ensure that multiple newborns are updated with the correct name, date of birth, and Social Security Number (when available) to verify each newborn has Medical Assistance.

The missing information can be updated by using SAM, the HEAplus virtual assistant, logging into Health-e-Arizona Plus (HEAplus), or by calling toll-free (855)-HEAPLUS (432-7587).

  • Q. How do I create a Health-e-Arizona Plus account?
  • A. You create an account in Health-e-Arizona Plus (HEAplus) to view your application status and update any missing information.
  • Q. How do I know if the hospital or birthing center applied for AHCCCS Medical Assistance for my newborn?
  • A. First check the paperwork you received from the hospital or birthing center applied for your newborn. Contact the hospital or birthing center if your paperwork is not clear. To avoid duplicate applications, it is important to first verify if someone applied for your newborn or your newborn has a pending application for Medical Assistance. You can verify by logging into your Health-e-Arizona Plus (HEAplus) account, or by calling toll-free (855)-HEAPLUS (432-7587).
  • Q. How do I apply for Medical Assistance when my newborn arrives?
  • A. Register an application in Health-e-Arizona Plus (HEAplus) or call toll-free (855)-HEAPLUS (432-7587).
  • Q. How do I update multiple newborns?
  • A. Multiple newborn can be updated by using SAM, the HEAplus virtual assistant, logging into Health-e-Arizona Plus (HEAplus), or by calling toll-free (855)-HEAPLUS (432-7587). It is very important to make sure each newborn is updated correctly so each newborn gets Medical Assistance coverage.
  • Q. AHCCCS says your newborn has Medical Assistance. How do I find my newborn’s AHCCCS ID Number?
  • A. Your newborn has medical coverage, but you do not know where the find this information. Log in to your Health-e-Arizona Plus (HEAplus) account, type “newborn” into SAM, the HEAplus virtual assistant, or call toll-free (855)-HEAPLUS (432-7587). Can also review hospital paperwork.
  • Q. What do I do if my newborn does not have an AHCCCS ID Card?
  • A. Missing information will cause a delay in getting a newborn ID Card. Review HEAplus to see if there is missing information. Once your newborn’s first and last name, gender, and date of birth are updated in HEAplus, an ID Card will be mailed to the address listed in your HEAplus account. This step is necessary for the AHCCCS ID Card to be mailed. Missing information can include:
    • First name
    • Last name
    • Gender
    • Date of Birth
  • Q. What can I do if I have not received a Social Security Number (SSN) for my newborn yet?
  • A. If you have not applied, contact your local SSA office to apply for your newborn’s SSN. Once received provide this information to AHCCCS through SAM, the HEAplus virtual assistant, Health-e-Arizona Plus (HEAplus), or by calling toll-free (855)-HEAPLUS (432-7587).
  • Q. How do I add my newborn’s Social Security Number (SSN)?
  • A. Use SAM, the HEAplus virtual assistant, log in to or create an Health-e-Arizona Plus (HEAplus) account, or call toll-free (855)-HEAPLUS (432-7587). How to Add a Newborn’s SSN to an Existing Application in Health-e-Arizona Plus (HEAplus)