AHCCCS News & Updates 
May 18, 2023

AHCCCS Launches Dedicated Hotline for Members Affected by Sober Living Home and Residential Facility Closures

The Arizona Health Care Cost Containment System (AHCCCS) announces a dedicated hotline at 2-1-1 (press 7) for any American Indian Health Program or other AHCCCS member who may need help due to the closure of a sober living home or residential facility. This hotline will be available 24 hours a day, 7 days a week. Navigators at the hotline are equipped to help callers with related transportation and immediate housing needs if they’ve been displaced, and to help them find other health care services.

“AHCCCS is dedicated to putting our members first and ensuring they have access to the health care services they need,” said Carmen Heredia, AHCCCS director. “This new member hotline is a real-time mechanism for members who are affected by a provider closure to alert trained responders that they need help.”

The 2-1-1 (press 7) hotline is hosted by Arizona 211, the community information referral service program administered by Solari, Inc., the state’s 988 and Arizona crisis response vendor. Solari, Inc. is staffed to assist individual AHCCCS members and any large groups of members who might be affected. Mobile crisis teams are ready to deploy whenever members need hands-on, immediate behavioral health services, transportation, or care coordination related to a provider closure.

“We are honored to work with AHCCCS on this vital hotline for their members,” said Justin Chase, President/CEO of Solari. “Callers will receive immediate assistance from trained and caring specialists who will assess their situations and connect them with the important resources they need.”

AHCCCS has alerted tribal, state, and local police departments of this hotline, and has equipped officers with hotline business cards to distribute in their communities.

More information is available at www.211Arizona.org/MMIP.

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