PHOENIX – The Arizona Health Care Cost Containment System (AHCCCS) and the Arizona Department of Economic Security (DES) have upgraded search features on Health-e-Arizona Plus, the enrollment and eligibility website (www.healthearizonaplus.gov) for Medicaid, SNAP, and Cash Assistance applicants and enrollees.
Now users can search for Community Assistors, organizations and individuals who help Arizonans enroll in benefit programs, by zip code or full or partial address. The new “Locate Me” feature returns geolocated results without the user having to input anything. The upgrade also allows users to search by radius and proximity to find assistors up to 50 miles away.
Each returned result provides information about the assistor organization, the full address, a link to a Google map, the assistor agency’s contact information, hours of operation and other services they may provide.
In addition to the Community Assistor search upgrade, the AHCCCS added other enhancements to www.healthearizonaplus.gov this spring, including Sam, a chatbot who can now process address changes directly in chat in English and Spanish with no need for the member to log into their HEAplus account. Sam can also answer more than 40 common questions about the renewal process. If Sam cannot answer member’s questions automatically, a user can transfer to a live chat agent during business hours to get answers to questions about Medicaid enrollment and renewal.