AHCCCS News & Updates 
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July 13, 2023

Address Change Chatbot Helps AHCCCS Members Update Their Contact Information to Prepare for Renewal

PHOENIX – The Arizona Health Care Cost Containment System (AHCCCS) launched a new feature that makes it easy for members to update their contact information. Sam, the chatbot on the Medicaid eligibility website www.healthearizonaplus.gov (HEAplus), can now process address changes directly in chat, in English and Spanish, with no need for the member to log into their HEAplus account.

Since launching at the end of June, more than 2,000 AHCCCS members have successfully updated their contact information in the chatbot in less than 3 minutes, on average.

Because the annual Medicaid renewal process began April 1, it is critical that enrolled AHCCCS members ensure their contact information is correct. As each member’s renewal is processed, AHCCCS may request additional information to verify eligibility.

While updating contact information, AHCCCS members can also use the chatbot to get answers to more than 40 common questions about the renewal process, or transfer to a live agent during business hours for more help with their renewal.

To make sure eligible members stay covered, AHCCCS asks all members to:

  1. Update contact information using the address change chatbot, logging in to www.healthearizonaplus.gov, or calling Health-e-Arizona Plus at 1-855-HEA-PLUS (1-855-432-7587), Monday through Friday 7:00 a.m. - 6:00 p.m. ALTCS members need to call 1-888-621-6880 to update their contact information or to get help with renewals.
  2. Sign up for text or email alerts from AHCCCS. Learn how in this flier.
  3. Watch for a renewal notification from AHCCCS.
  4. Respond to requests for more information so AHCCCS can determine eligibility.

For more information on the regular Medicaid renewal process, please visit the Renewals web page.

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