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CONTACT: PIO@azahcccs.gov
Dec. 1, 2023

AHCCCS Awards Arizona Long Term Care System Contracts to Two Health Plans

Two contractors will provide services statewide to ALTCS members
who are elderly or living with physical disabilities

PHOENIX – The Arizona Health Care Cost Containment System has awarded contracts for long term care services to two health plans, Health Net Access, Inc. (dba Arizona Complete Health-Complete Care Plan) and Arizona Physicians IPA, Inc. (dba UnitedHealthcare Community Plan), effective October 1, 2024. Together, these health plans will provide health care services to the approximately 26,000 AHCCCS members who are enrolled in the Arizona Long Term Care System (ALTCS) and who are elderly and/or living with a physical disability, known as the ALTCS-EPD program.

The ALTCS contract awards mark the first time in the program’s history that members across the state, regardless of geographic service area, will have a choice between health plans. Both awarded contractors will serve ALTCS-EPD members in all three of the state’s geographic service areas. See the geographic service area map on this AHCCCS web page.

UnitedHealthcare Community Plan is a current ALTCS-EPD health plan serving members in two geographic service areas, and is also a current AHCCCS Complete Care plan. Arizona Complete Health-Complete Plan will be returning as an ALTCS-EPD health plan in addition to its current contract as an AHCCCS Complete Care plan. The initial contract term runs from October 1, 2024 through September 30, 2027 with options to extend, but not to exceed, a total contract period of seven years.

With the start of these new contracts on October 1, 2024, the two current ALTCS-EPD health plans, Mercy Care and Banner University Family Care, will no longer be contracted to provide health care services to ALTCS-EPD members. Over the next 12 months, AHCCCS and its health plans will work to ensure that ALTCS-EPD members are smoothly transitioned to the new health plan of their choice. AHCCCS will also continuously evaluate the readiness of the awarded health plans prior to the contract start date.

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