BB       Voluntary Requests to Stop Medical Assistance

Policy

A customer or representative may ask for benefits to be stopped for any AHCCCS Medical Assistance (MA) program at any time.

The customer or representative can send this request by:

·         Mail;

·         Fax;

·         Verbal request by telephone; or

·         Electronically through HEAplus.

When a customer or main contact asks to stop MA, document the following:

·         The date of the request;

·         Names of all the customers covered by the request;

·         The specific date the customer wants the MA to stop; and

·         The reason the customer is asking to stop MA.

Definition

Proof

Proof includes:

·         Signed statement asking for benefits to be stopped;

·         Documented  telephone request; or

·         Electronic record in HEAplus. 

Programs Affected

This applies to all programs.

Timeframes

When the customer or representative asks that MA benefits be stopped immediately, benefits stop effective the date the action is taken. 

Otherwise, benefits stop effective the first day of the following month.

Legal Authority