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The following are examples of when the information provided by the customer is enough proof for expenses exceed income and when the information is questionable or inconsistent and needs more proof.
1) Customer Statement is not Questionable or Inconsistent
Example #1 The customer provided proof that child support income recently stopped. This reduced income for the household. The customer does not know how they will meet their living expenses.
The customer’s statement is not questionable or inconsistent. No further proof for expenses exceed income (EEI) is needed for the application but must be reviewed again six months.
Example #2 The customer has no income reported and it is time for their annual renewal. When asked how the customer was meeting basic living expenses, the customer stated they were living off credit cards. The customer’s statement was accepted for proof for the new application. It has now been a year. The customer explained that they moved in with family who is not charging them for shelter costs and food. The customer already reported the move.
The customer’s statement is not questionable or inconsistent. The customer’s statement is acceptable proof that the customer does not have living expenses that exceed income.
2) Customer Statement is Questionable or Inconsistent
Example #1 The customer has no income reported and it is time for their annual renewal. When asked how the customer is meeting basic living expenses, the customer states that they have been living off savings. Additionally, the customer is living with friends and reported expenses of utilities and water. Last year, the customer was asked how much money was in savings. The reported expenses have exceeded the reported savings. The customer did not provide any other explanation.
The customer’s statement is questionable because they would have used all their savings. The customer needs to provide proof of basic living expenses and how the customer is paying the expenses.
Example #2 The customer has no income reported and it is time for their annual renewal. When asked how the customer was meeting basic living expenses, the customer previously stated they were living off credit cards and rent was $500.00. The customer’s statement was accepted for proof at that time. It has now been a year. Further discussion reveals that once a week the customer gives blood to the local blood bank for $50.00. The $50.00 per week is self-employment income.
The customer’s statement is inconsistent. The $200.00 the customer gets does not cover the reported $500.00 rent expense. The customer needs to provide proof of basic living expenses and how the customer is paying the expenses.