OIFA Empowerment Tools

The OIFA Empowerment Tools are easy to use fliers focused on important ideas and covered services.

You can view these empowerment tools directly from this web page, download, print and share with others to help navigate behavioral health care needs and advocate for you and your family.

Do you have an idea for a OIFA one-pager? Please email us at OIFA@azahcccs.gov if you have an idea for a one-pager.

What do you need help with? Choose a topic below to learn more.

Behavioral Health
System Information

Navigating the Behavioral
Health System

Services Available
to Members

Resources for
Foster/Kinship/
Adoptive Families

Have Your
Voice Heard

Behavioral Health System Information

You have a voice and a choice in your health care decisions. Learn how to be your own advocate.

AHCCCS Eligibility - English / Spanish
AHCCCS Funding - English / Spanish
AHCCCS Oversight - English / Spanish
Become a Peer Recovery Support Specialist - English / Spanish
Becoming a Credentialed Parent Peer/Family Support Partner - English / Spanish
Dual Eligibles - English / Spanish
Heat Related Resource Guide
The Importance of Olmstead - English / Spanish
No Wait Lists - English / Spanish
Non-Title XIX SMI - English / Spanish
OIFA at AHCCCS - English / Spanish
Serious Emotional Disturbance (SED) Determination - English / Spanish
SMI Benefits - English / Spanish
Standards Appointment Availability - English / Spanish
Substance Use Treatment Options - English / Spanish
What is a Single Case Agreement - English / Spanish
What is Special Assistance - English / Spanish
What is the Health Information Exchange (HIE) - English / Spanish
You Have a Voice and Choice in Your Health Care Decisions - English / Spanish
Veteran’s Eligibility - English / Spanish

Navigating the Behavioral Health System

Use these tools to help you navigate the system.

9 Guiding Principles in the Adult System of Care - English / Spanish
12 Guiding Principles in the Children's System of Care - English / Spanish
Arnold v Sarn
Child and Family Team (CFT) - English / Spanish
Choosing a Health Plan - English / Spanish
Choosing a Health Plan - AI/AN Members - English / Spanish
Court Ordered Evaluation (COE) - English / Spanish
How to Access Behavioral Health Services - English / Spanish
How to Find a Provider - English / Spanish
How to Keep Yourself and Others Safe When Calling 9-1-1 - English / Spanish
How to Update Your Mailing Address - English / Spanish
Hospital Discharge Plan - English / Spanish
Justice System Reach-In - English / Spanish
No Medication Copays for Members With A SMI - English / Spanish
Serious Mental Illness (SMI) Decertification - English / Spanish
Serious Mental Illness (SMI) Determination Process - English / Spanish
Sharing Health Information With Family and Friends Of Adult Members - English / Spanish
Your Rights as an Individual with an SMI Designation - English / Spanish
Youth with I/DD Transitioning to Adulthood - English / Spanish

Services Available to Members

Learn more about different services available to members.

ALTCS Benefits and Services - English / Spanish
Adult Family Support - English / Spanish
Behavioral Health Respite in the Children’s System - English / Spanish
Behavioral Support Services - English / Spanish
Case Management Services for ACC and RBHA Members - English / Spanish
Community Health Worker - English / Spanish
Continuous Glucose Monitoring FAQs - English
Crisis Services In Arizona - English / Spanish
Dental Coverage - English / Spanish
Durable Medical Equipment - English
Employment Services - English / Spanish
Eyeglass Coverage - English / Spanish
Family Run Organizations - English / Spanish
Housing Supports - English / Spanish
Interpretation and Translation Services - English / Spanish
Kidscare - English / Spanish
Non Emergency Medical Transportation (NEMT) - English / Spanish
Peer-Run Organizations - English / Spanish
Peer Support Services - English / Spanish
Public Transportation - English / Spanish
Services for AHCCCS Members Without a Serious Mental Illness - English / Spanish
Telehealth Services - English / Spanish
Therapeutic Foster Care (TFC) For Children - English / Spanish

Foster Care, Kinship and Adoptive Families

If you are a foster parent or kinship/adoptive caregiver, learn more about your health care choices.

Behavioral Health Services for Children in Foster Care - English / Spanish
Coverage for Children Leaving Foster Care - English / Spanish
Coverage for Youth Transitioning out of Foster Care - English / Spanish
Crisis Services for Children in Foster Care - English / Spanish
Foster Care Resource Packet - English
Jacob's Law Training Information - English / Spanish
WIC Benefits for Foster & Adopted Children - English / Spanish

Have Your Voice Heard

If you have a complaint or concern with a provider about the quality of care or services, you may file a formal complaint (also known as a member grievance). Here's how to do that, and the process you can expect AHCCCS to follow:

Filing a Complaint Regarding Services for Adults with a Serious Mental Illness (SMI) - English / Spanish
Grievances for Adults on ALTCS with a Serious Mental Illness - English / Spanish
How to File an Appeal of a Health Care Coverage Decision - English / Spanish
Making a Complaint for all AHCCCS Members - English / Spanish
Release of Information - English / Spanish
SMI Grievance Process - English / Spanish
Quality of Care - English / Spanish
Understanding Public Comment - English / Spanish