1601 Language Interpretation and Translation

 

 

 

Revised 11/29/2018

Policy

When a customer does not speak or understand English, the customer may provide his or her own interpreter or have AHCCCS provide an interpreter.  A customer is not required to accept use of an interpreter provided by the agency.

AHCCCS offers:

·         Oral language or sign language interpretation services.

·         Translation of written material, as needed.

Even if the customer initially provides his or her own interpreter, the customer may later choose to have the agency provide an interpreter. 

Most action notices and agency forms are readily available in English and Spanish.  A customer may request a notice or form in a different language by calling 1-855-432-7587.

 

Legal Authority

 

Programs

Legal Authorities

All programs

42 CFR 438.10