Q   Loss of Contact Due to Returned Mail

Policy

When mail sent to a customer has been returned as undeliverable with no forwarding address, the customer has not reported a change of address and cannot be located; AHCCCS Medical Assistance (MA) benefits are stopped for the following month. 

When the customer contacts the Benefits and Eligibility Specialist before the date the MA benefits stop, the customer’s benefits are reinstated with no loss of coverage.

Definitions

Proof

Mail that is returned as undeliverable with no forwarding address.

Programs Affected

This applies to all programs.

Legal Authority