Children’s Rehabilitative Services FAQs
Changes as of October 1, 2013

What to do if your primary care doctor says they do not see CRS patients Call Member Services at 800-348-4058.  They will check to see if your doctor is in the CRS network. UnitedHealthcare Community Plan has made every effort to make sure as many doctors as possible are included in the network.

Calling Member Services
When you call Member Services at 800-348-4058 you will be asked to say which health plan you
are calling about.  Please state Children’s Rehabilitative Services, not Medicaid or
Developmentally Disabled.

Transportation Options for CRS Members
It’s easy, just call 888-700-6822.  Make sure to call at least 72 hours before your appointment.
Know the address of where you are going.  Be specific about where you want to be picked up. They will ask if you have any special needs like a wheelchair.
CRS Fully Integrated members can get transportation for any health related matters including primary care, specialty care and behavioral health services.

CRS Partially Integrated-Acute members can get transportation for primary care and specialty care services.

CRS Partially Integrated-Behavioral Health members can get transportation for specialty care and behavioral health services.

CRS Only members can get transportation for specialty care services.

Language Line and Interpreter Services
If you need language interpreter services your doctor or clinician needs to make arrangements for
you. This is what they need to do. Doctors or clinicians will call the Language Line 866-293-
1798 and they should have this information ready:
•	The doctor or clinician will be asked to enter their Tax ID number.  If they don’t know their Tax ID number they can enter 215452535.
•	Then they need to enter the member’s ID number.  The member ID number is on the ID
card.  The number starts with a 2 and is just above the member’s name.
•	Then they will enter 03 when asked to enter the two digit state code
•	That will connect the provider to the Language Line for interpretation services.

Sign Language Interpreter Services
If you need sign language interpreter services your doctor or clinician needs to make
arrangements for you. This is what they need to do. Your doctor or clinician will call Member Services at 800-348-4058 at least 5-7 days before your appointment. They should have this information ready:

•	Patient’s name
•	Doctor’s or clinician‘s name
•	Date of the appointment
•	Time of the appointment
•	Location of appointment: address and major cross streets
•	Doctor’s or clinician’s phone number
•	Short description of the type of appointment

New ID Card
You will receive a new ID card in the mail. The new ID card will have your CRS coverage type
on the front of the card. If you do not have your new ID card call Member Services at 800-348-
4058 to verify if we have your correct address.

CRS Fully Integrated	CRS Partially Integrated-Acute

CRS Partially Integrated-BH	CRS Only