AHCCCS Member Contacts

AHCCCS Member Services


  • 1(855)HEA-PLUS (1-855-432-7587)
    • Calls Answered Monday through Friday 8 a.m. – 5 p.m.
  • AZ Relay Service for the hearing impared 1-800-367-8939

Changing AHCCCS Health Plan Enrollment

There are two ways for AHCCCS members to change their AHCCCS enrollment:

Premium Payments

Call Center hours are Monday through Friday 10am - 4pm (MST)

  • For Billing Questions:
    • Call:
      • Maricopa County: 602-417-4254
      • Statewide: 1-888-827-4420
  • For the Customer Service Center
    • Write:
      AHCCCS Premium Billing
      701 E. Jefferson, MD 5400
      Phoenix, AZ 85034

Reporting Changes

If you need to report a change in your household including, but not limited to, a change of residential or mailing address, your income, household member's change of job, etc., contact the eligibility source where you applied for AHCCCS: