| Grievance or Complaint |
Contact the office manager where the occurrence took place. |
- General Complaints
- Environmental conditions (dirt or clutter, unsanitary practices, overcrowded waiting areas)
- Impoliteness or rudeness of providers (doctors, doctor's office staff, hospital personnel, etc.)
- Impoliteness or rudeness of office staff (eligibility offices, AHCCCS Offices, Department of Economic Security Offices, or Department of Health Services Offices)
|
A grievance is a complaint an individual wants to make; including applicants and/or their caregiver (ex. parent, loved one, or client).
Applicants and/or caregivers can file a grievance when they have a complaint about anything that does not involve appealing a decision such as denied services or benefits. |
| Appeal |
If benefits or services were denied, and you want to appeal
your eligibility denial, you must appeal in writing to the agency that made the determination or decision.
(DES or AHCCCS) |
- Denied services
- Denied benefits
|
An appeal is a request for someone or an organization to reconsider or change a decision,
often called an "action". |
