Claims Customer Service

The Division of Fee For Service Management (DFSM) manages the Claims Customer Service calls for AHCCCS Fee For Service (FFS) recipients. To better serve our provider community, AHCCCS FFS offers providers the ability to status their claims on the AHCCCS Website at https://azweb.statemedicaid.us/. By utilizing this service providers will receive immediate status on claims that have been submitted for their FFS clients.

The Claims Customer Service Unit is designed to assist providers with complex claim inquiries. Representatives will status up to 4 inquiries per call. Providers should use the on-line claim status as the first step in checking the status of claims/payments.

Claims Customer Service Hours Are:

Monday – Friday from 7:30 a.m. – 4:00 p.m.

In order to provide ongoing training for our Representatives, this unit will be closed for training on the 2nd and 4th Thursday of each month from 2:00 p.m. – 4:00 p.m.